Shipping and Return Policy
Minimum Order: We do not require a minimum order.
Ordering Information – We ship merchandise UPS and USPS. Additional charges will apply for Express Shipping.
Free Shipping Activation – *To be eligible for free shipping you must have a minimum order total of $60.01 at the time of checkout. If you are eligible, the Free Standard Shipping option will present itself as an option when choosing your shipping option. Standard shipping delivery typically takes 3-14 business days. Free shipping does not apply to wholesale or consignment orders.
*Your order total needs to be equal to or greater than $60 after discounts have been applied.
Shipping Freight Charges – Please note, overnight items have additional shipping charges. We ship all merchandise out within 3-14 business days after payment is cleared.
COD – We do not accept COD.
Credit Terms – All accounts must be Pre-Paid. Cashier’s Check, MasterCard, Visa Cards are Accepted. We accept PayPal if ordering online. All orders are typically shipped within 3 to 14 business days via UPS or USPS and Priority Mail packages will have delivery confirmation.
Mail Order – We no longer accept money orders at this time.
Email Orders – Please use the contact us form on this site to send us an email about an order.
Domestic Policy (within the USA) – We accept these forms of payment. Personal, most Major Credit Cards, and Paypal.
Cashier Checks from the following USA banks only: Chase Bank. Checks can be made payable to the following:
- Romantic Scents
- Po Box 441342,
- Houston Texas, 77244.
International (Non-USA/Canada) Policy – We will gladly accept the following mode of payment from Merchants and customers outside of the USA/Canada interested in getting merchandise shipped to themselves.
You can use PayPal to send your payment.
International Payments – We apologize for the inconvenience caused by not accepting Credit Card as a payment method from international customers. However, our international customers can place an order and pay using PayPal as well.
Sometimes you will not see the items that you ordered on your checkout account screen, but do not worry. We will receive your order and you may view your transactions in your My Account Screen.
A credit card processing company can not verify an international billing address to validate a transaction.
Due to the complexity of the payment validation process and to reduce on time spent on resolving fraudulent transactions we decided to spend more time offering quality products and the best services to our valued resellers and customers like you otherwise either of us could be the victim of fraudulently acquired credit card account information being used to order merchandise and have it sent to an unauthorized person.
Walk-Ins – is by Appointment Only. Please do not use this option unless you have an appointment scheduled.
Office Hours – 10 am to 5 pm. CST. Monday – Friday.
We are closed during the following company holidays
New Year’s Day
Thanksgiving Day & Day After
Closed for Inventory – Dec. 25-29
Returns – We try to visually check against damage or defects prior to the shipping, however, if you find a problem with our merchandise, please email us.
All sales are final. We do not accept any returns or exchanges.
We are not liable for merchandise damaged during transportation. The USPS or UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with USPS or UPS. It may take up to 4 to 6 weeks to resolve through USPS or UPS.
Please refer to UPS:
Shipping Method for further information. In case of discrepancy on our part, we will issue store credit only once.
Confidentiality – Protecting your privacy is important to us. We want you to understand what information we collect and how we use it. In order to provide our customers with the best services as effectively and conveniently as possible. We may collect your email address but will not disclose it to third parties.