Shipping and Return Policy
Minimum Order: We do not require a minimum order.
Ordering Information – We ship merchandise UPS and USPS. Additional charges will apply for Express Shipping.
Free Shipping Activation – *To be eligible for free shipping you must have a minimum order total of $60.01 at the time of checkout. If you are eligible, the Free Standard Shipping option will present itself as an option when choosing your shipping option. Standard shipping delivery typically takes 3-14 business days. Free shipping does not apply to wholesale or consignment orders.
*Your order total needs to be equal to or greater than $60 after discounts have been applied.
Shipping Freight Charges – Please note, overnight items have additional shipping charges. We ship all merchandise out within 3-14 business days after payment is cleared.
COD – We do not accept COD.
Credit Terms – All accounts must be Pre-Paid. Cashier’s Check, MasterCard, Visa Cards are Accepted. We accept PayPal if ordering online. All orders are typically shipped within 3 to 14 business days via UPS or USPS and Priority Mail packages will have delivery confirmation.
Mail Order – We no longer accept money orders at this time.
Email Orders – Please use the contact us form on this site to send us an email about an order.
Domestic Policy (within the USA) – We accept these forms of payment. Personal, Business, and Certified Checks, most Major Credit Cards, and Paypal.
Personal & Business Checks from the following USA banks only: Chase Bank. Checks can be made payable to the following:
- Romantic Scents
- Po Box 441342,
- Houston Texas, 77244.
To avoid any delays in processing your orders you may place any fixed deposit amount of:
- $25 (USD)
- $50 (USD)
- $100 (USD)
or more depending on your sales volume. Payment received via this method will ensure you that your deposit will be applied as a Store Credit to your shopping account. You may use your Store Credit to only purchase items from our RomanticScents.com website only.
International (Non-USA/Canada) Policy – We will gladly accept the following mode of payment from Merchants and customers outside of the USA/Canada interested in getting merchandise drop-shipped to themselves or to their customers worldwide.
To avoid time delay in order processing while getting payment to us we suggest that you make the first payment of a certain fixed amount:
- $25 (USD)
- $50 (USD)
- $100 (USD)
depending on your sales volume. Payment received via this method below shall be applied as store credit to your account and can be used to order from our store.
We solely suggest this method so that you will not incur any overcharges or wire transfer fees. Secondly, you can use PayPal to send your payment.
Once we receive your initial deposit. Your deposit will be applied as an online Store Credit wherefore you can shop and choose whatever you like from our online store.
International Payments – We apologize for the inconvenience caused by not accepting Credit Card as a payment method from international customers. However, our international customers can place an order and pay using PayPal as well.
Sometimes you will not see the items that you ordered on your checkout account screen, but do not worry. We will receive your order and you may view your transactions in your My Account Screen.
A credit card processing company can not verify an international billing address to validate a transaction.
Due to the complexity of the payment validation process and to reduce on time spent on resolving fraudulent transactions we decided to spend more time offering quality products and best services to our valued resellers and customers like you otherwise either of us could be the victim of fraudulently acquired credit card account information being used to order merchandise and have it sent to an unauthorized person.
Walk-Ins – is by Appointment Only. Please do not use this option unless you have an appointment scheduled.
Office Hours – 10 am to 5 pm. CST. Monday – Friday.
We are closed during the following company holidays
New Year’s Day
Thanksgiving Day & Day After
Closed for Inventory – Dec. 25-29
Returns – Please make sure you read the Shipping and Return information section carefully. Then complete this Return Authorization Request Form.
We try to visually check against damage or defects prior to the shipping, however, if you find a problem with our merchandise please refer to the following guidelines:
- All returns should be accompanied by an Invoice.
- Please include email the order number from the Invoice, and item(s) you wish to return, and the reason for the return.
- We review your reason. We will call or email you with an Authorization Number.
- Unauthorized returns will not be processed.
- For proper handling of the return, clearly mark the Authorization number on the package, and please include the copy of the Authorization email form with your return order.
- Unless an Authorization number is requested within 3 business days after the receipt of the merchandise, and the return items are postmarked within 3 business days from the receipt of the Authorization number, a return will not be processed and no credit will be issued under any circumstances.
We will issue a credit (store credit only) for defective or damaged merchandise. The original shipping charge and return shipping cost are not covered under this policy.
There will be a 30% restocking charge on returned merchandise that is neither damaged nor defective.
All sales are final on promotional, sales (including closeouts), and special ordered items. All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the complete original packaging materials as they have to be discarded.
We are not liable for merchandise damaged during transportation. The USPS or UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with USPS or UPS. It may take up to 4 to 6 weeks to resolve through USPS or UPS.
Please refer to UPS:
Shipping Method for further information. In case of discrepancy on our part, we will issue store-credit only once.
Confidentiality – Protecting your privacy is important to us. We want you to understand what information we collect and how we use it. In order to provide our customers with the best services as effectively and conveniently as possible. We may collect your email address but will not disclose it to third parties.